Privacy Policy

Outback Opals Winton (“we”, “us”, “our”) operates this website and online store to provide products and services to our customers.

This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, or contact us.

By using our website, you agree to this Privacy Policy.

Information We Collect

We may collect personal information such as:

  • Contact details (name, email address, phone number, billing and shipping address)
  • Payment details (processed securely by our payment providers)
  • Order and transaction history
  • Account information (if you create an account) 
  • Communications you send to us
  • Device and usage data (such as IP address, browser type, and interactions with our site)

How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, returns, and exchanges
  • Communicate with you about your orders or enquiries
  • Improve and personalise your shopping experience
  • Send marketing communications (you can opt out at any time)
  • Detect fraud and maintain website security
  • Comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors and shipping providers
  • Website hosting and ecommerce platforms
  • Marketing and analytics providers
  • Legal or regulatory authorities when required by law

We do not sell your personal information.

Cookies & Tracking

We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use our site. You can manage cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or deletion of your information
  • Opt out of marketing communications
  • Object to certain data processing

To exercise these rights, contact us using the details below.

Data Security & Retention

We take reasonable steps to protect your information. No method of transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary for business and legal purposes.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Email: sales@outbackopalswinton.com
Mail: PO Box 210, WINTON QLD 4735