Refund Policy
Our return window is open for 30 days from the date you receive your order.
Eligibility Requirements
To qualify for a refund, items must be returned in their original, pristine condition. This means:
To qualify for a refund, items must be returned in their original, pristine condition. This means:
- Goods must be unused, unworn, and include all original tags and packaging.
- There must be no signs of wear or physical damage.
- Rough opal must remain completely un-worked.
- A valid receipt or proof of purchase is required.
How to Start a Return
Please email us at sales@outbackopalswinton.com to begin the process. Once approved, you will need to ship the item to our PO Box in Queensland, Australia. Please note that we cannot accept items sent back to us without a prior return request.
Please email us at sales@outbackopalswinton.com to begin the process. Once approved, you will need to ship the item to our PO Box in Queensland, Australia. Please note that we cannot accept items sent back to us without a prior return request.
Refund Process & Fees
Refunds are issued after we receive and inspect the returned items.
Refunds are issued after we receive and inspect the returned items.
- Change of Mind: If you are returning an item for personal reasons, the customer is responsible for all shipping costs (both original and return) as well as any financial transaction fees. These costs will be deducted from your total refund amount.
- Damaged or Incorrect Items: If your order arrives defective, damaged, or you received the wrong product, please contact us immediately. In these cases, we will cover the return shipping costs and work quickly to resolve the issue.
International Customers
If you are located outside of Australia, please be aware that international shipping times for returns may vary.
If you are located outside of Australia, please be aware that international shipping times for returns may vary.
